Gaming should be fun, not stressful. 99aa believes that building healthy gaming habits turns gaming into genuine entertainment. Our responsible gaming policy helps you set limits, manage your time, and access support when you need it.
Our platform features multiple safeguards designed to keep your gaming experience healthy and enjoyable.
Set your own daily, weekly, or monthly spending limit for gaming. Once a limit is in place, it takes effect automatically and any deposits beyond that amount will be blocked.
Set a daily gaming time limit for yourself. Once the limit is reached, the platform will automatically remind you to take a break or end your session.
If you want to take a temporary or long-term break from the platform, you can activate self-exclusion in just 30 seconds. Options range from 1 week to a permanent ban.
View your full gaming history for the past 30, 90, or 180 days — including time spent, total amount in BDT spent, and a detailed win/loss breakdown.
Strict age verification and KYC ensure that only players aged 18 and above can use this platform. Parents can also submit a direct request to close an account.
If you have any concerns about your gaming, our trained support team is available 24/7. We can also provide details of professional counseling services when needed.
Responsible gaming means enjoying gaming as a healthy form of entertainment — while maintaining full control over your time, money, and emotions. At 99aa, we believe every player's gaming experience should be enjoyable and never feel like a burden or a source of stress.
Gaming becomes a problem when it starts affecting other areas of your life — family, work, health, or financial stability. Responsible gaming means recognizing these boundaries early and acting accordingly.
99aa's responsible gaming policy rests on three core principles: transparency, control, and support. We want you to play with awareness, make your own decisions, and get help from us whenever you need it.
Remember — gaming is entertainment, not a source of income. Play with the right mindset, prepared for both wins and losses.
Problem gaming doesn't develop overnight. Gaming habits can gradually reach a point where even the person affected may not notice. Watch out for the following signs:
If you or someone you know shows any of the signs above, now is the time to seek help. Asking for help is not a weakness — it takes courage.
Answer the questions below honestly to assess your own gaming habits — this information is for your eyes only:
If you answer "Yes" to three or more questions, please use our responsible gaming tools or speak with our support team.
The most effective way to game responsibly at 99aa is to set your own limits in advance. Our platform offers several limit-setting options:
Set your own daily, weekly, and monthly deposit limits. These limits take effect immediately.
Set a limit on how long you play in a single session. When the time is up, you will receive an automatic reminder.
Gaming stops automatically once you reach a set loss amount — protecting you from larger losses.
Take a cooling-off period of 24 hours, 1 week, or 1 month. Account access will be restricted during this time.
Tip: There is a 72-hour waiting period to increase your limits — this is designed to protect you from making impulsive decisions.
Self-exclusion is the most powerful responsible gaming tool available. If you feel you need a break or want to stop playing altogether, activate self-exclusion.
After logging in, go to "Account Settings" and click on the "Responsible Gaming" tab.
1 week, 1 month, 3 months, 6 months, or permanent — choose the duration that suits your needs.
Verify your identity to confirm. Self-exclusion will be activated immediately and cannot be cancelled before the period ends.
Once self-exclusion is activated, a confirmation message will be sent to your registered email address.
Any attempt to open a new account during self-exclusion will be detected and blocked. Our system takes this commitment seriously.
Family members can play an important role in responsible gaming. If you believe someone in your family is struggling with a gaming problem, consider taking the following steps:
Family support is often the most effective tool. Your love and understanding can make a real difference in helping someone overcome a problem.
Do not face a gambling problem alone — reach out for professional support. 99aa raises awareness of the following support resources:
Remember — seeking help is a sign of strength. The sooner you reach out, the sooner you can get back to healthier habits.
99aa is strictly an adults-only platform. Registration and gaming by anyone under the age of 18 is completely prohibited. We are committed to protecting minors:
If you suspect a minor is using this platform, contact us immediately at [email protected]. We will investigate and take action promptly.
Use these tools at any time to keep your gaming experience safe and enjoyable.
Popups will appear on your screen at set intervals — reminding you how long you've been playing and how much you've spent.
You can view your complete gaming log, deposits, withdrawals, and session history at any time.
You can turn off bonus and promotional offer notifications — an effective way to reduce gaming temptations.
Log out of all devices and end your session with a single click, at any time.
At 99aa, every player's safety and enjoyment matter equally. Use our responsible gaming tools, set your limits, and enjoy gaming as entertainment.