99aa's Terms and Conditions — Full Version in Bengali

1 General Terms & Conditions

99aa (https://99aa.biz) is an online gaming platform offering Bangladeshi users slots, casino games, Sports Betting, and a wide range of other gaming experiences. These Terms and Conditions form a legally binding agreement between the 99aa platform and its users.

By browsing our website, creating an account, or playing any game, you are considered to have fully accepted these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using 99aa.

While 99aa's Terms and Conditions are published in Bengali, the English version shall serve as the governing legal document. However, every effort has been made to ensure the Bengali translation is fully accurate for the convenience of Bangladeshi members.

2 Account Registration and Verification

To register with 99aa, you must provide accurate and complete information. Providing false or incomplete information may result in account termination and forfeiture of any deposited funds.

• Each individual may only create one account.
• Multiple accounts cannot be created using the same mobile number or email address.
• Keeping your account password secure is entirely your own responsibility.
• Do not share your account details with anyone.
• KYC (Know Your Customer) verification is mandatory before any withdrawal can be processed.
• KYC requires verification of a national ID or passport along with a mobile number.

3 Age Verification Policy

99aa strictly enforces an 18+ age policy. No one under the age of 18 is permitted to register an account or play on 99aa. Any account found to have been created by a minor will be terminated, and any deposited funds will not be refunded.

99aa may request a national ID or birth registration certificate at any time for age verification. Failure to verify may result in temporary or permanent account suspension.

4 Deposit Policy

Deposits at 99aa can currently be made via Mobile Banking, Nagad, and Rocket. The following rules apply to all deposits:

• The minimum deposit amount is BDT 100.
• You must use your own mobile banking account when making a deposit.
• Deposits sent from another person's account will not be accepted and will be returned.
• We advise against gaming with funds obtained through credit cards or loans.
• Once a deposit is successful, the balance will be credited to your account instantly.
• If a deposit is delayed due to technical reasons, please contact support within 24 hours.

5 Withdrawal Policy

Your account must be fully verified before you can withdraw your winnings. 99aa follows the policies below for all withdrawals:

• The minimum withdrawal amount is BDT 300.
• Payouts on verified accounts via Mobile Banking and Nagad are processed in up to 15 minutes.
• Withdrawals may only be made to a mobile banking account registered in your own name.
• The daily withdrawal limit is BDT 50,000.
• Wagering requirements must be met before withdrawing winnings from a bonus.
• 99aa reserves the right to place a hold on withdrawals in cases of suspicious transactions.

6 Bonus & Promotion Terms

99aa offers its members a variety of bonuses and promotions. Each bonus has its own specific terms, which are detailed on the bonus page. General bonus terms are as follows:

• The welcome bonus is available to new members only and can be claimed once per account.
• Bonus funds must be wagered a specified number of times before withdrawal.
• Wagering requirements are generally 20x to 35x the bonus amount.
• Bonus validity is generally 7 to 30 days.
• A second bonus cannot be claimed while another bonus is still active.
• If bonus abuse is suspected, the bonus will be cancelled and the account suspended.

7 Gaming Rules

Each game on 99aa has its own set of rules. We recommend reading the specific rules of a game before you start playing. General gaming rules are as follows:

• All games use RNG (Random Number Generator) technology — every outcome is completely random.
• If a game is interrupted mid-session due to a technical error, the bet amount will be refunded.
• In the event of a dispute over a game outcome, 99aa's server logs will be considered the final authority.
• The maximum and minimum bet limits for each game are listed on the game page.
• The dealer's decision is final in Live Casino games.

8 Prohibited Activities

The following activities are strictly prohibited on the 99aa platform and may result in immediate account termination and legal action:

• Using the platform for money laundering or processing illicit funds.
• Creating multiple accounts to take advantage of bonus offers.
• Use of bots, automated software, or any form of hacking tools.
• Attempting unauthorized access to another member's account.
• Exploiting platform bugs or vulnerabilities for dishonest purposes (e.g., attempting to manipulate game outcomes).
• Attempting to complete KYC using a false identity or fraudulent documents.
• Threatening, harassing, or defrauding other members.

9 Account Closure and Suspension

99aa reserves the right to close or suspend an account under the following circumstances:

• Any violation of these Terms and Conditions.
• Failure to pass KYC verification or provision of false information.
• Account inactive for an extended period (over 12 months).
• Suspicious financial transactions or concerns regarding money laundering.
• Court orders or directives from regulatory authorities.

Members may also request account closure at any time. In such cases, the remaining balance (excluding bonuses) will be refunded, provided no restrictions apply.

10 Responsible Gaming Policy

99aa believes gaming is a form of entertainment — not a source of income. We encourage all our members to game responsibly. Our responsible gaming features include:

• Set daily, weekly, and monthly deposit limits.
• Option to self-exclude from the platform for a set period.
• Cooling-off period — take a break from 24 hours up to 30 days.
• Referrals to professional support services for gaming addiction.

For more details, visit our Responsible Gaming Page View.

11 Privacy and Data Protection

The protection of your personal data is a top priority for us. 99aa uses SSL encryption to keep your data secure. We never sell your information to third parties.

• Information provided at registration is used solely for account management and KYC verification.
• Payment information is stored in encrypted form.
• User information is not disclosed without a valid request from a law enforcement authority.

For more details, visit our Privacy Policy Read.

12 Limitation of Liability

99aa is not liable for the following:

• Game losses resulting from loss of internet connection.
• Technical issues with the user's own device.
• Delays or failures caused by third-party payment gateways.
• Force majeure events (natural disasters, government restrictions, etc.).

13 Terms Update Policy

99aa reserves the right to update these Terms and Conditions at any time. Registered members will be notified via email or platform notification before any changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

14 Contact & Support

If you have any questions about these Terms and Conditions or need clarification on any point, please contact our 24/7 support team.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right corner of the platform.
• Support languages: Bengali and English.