Privacy Policy

99aa's Privacy Policy — Your data is a trust we take seriously

Your personal information is our most valued asset. 99aa never sells, shares, or misuses your data. This Privacy Policy explains what information we hold, why we hold it, and how we keep it secure.

Last Updated: January 2026

SSL Encryption
256-Bit Security
No Data Sales
Not to Third Parties
Secure Storage
Encrypted Data
Your Control
Can Be Deleted
Key Security Features

How 99aa protects your Protecting Your Privacy

Our technology and policies work together to ensure the protection of every piece of your information.

End-to-End Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. No third party can access this data between your browser and our servers.

Secure Data Storage

Your data is stored in encrypted form on internationally certified secure servers. Regular security audits and backups ensure the safety and availability of your data.

Access Control

Only authorized personnel can access your personal information. Every access is logged and reviewed on a regular basis.

No Sale of Data to Third Parties

99aa never sells or rents your personal information to advertising companies or data brokers. Your data is used solely to provide services to you.

Right to Delete Data

You may request the deletion of your account and data at any time. Unless retention is required by law, all your data will be permanently deleted within 30 days.

Marketing Opt-Out

You can opt out of promotional emails or notifications at any time. Simply notify our support team and you will be removed from the marketing list within 48 hours.

1 What Information We Collect

Under the 99aa Privacy Policy, we only collect information that is genuinely necessary to provide you with our services. Collecting excessive or unnecessary personal data is against our policy.

The information we collect falls into three main categories:

  • Identity Information: Full name, date of birth, National ID number (for KYC verification), email address, and mobile number.
  • Transaction Information: Deposit and withdrawal history, bet amounts, win/loss records, and mobile banking numbers.
  • Technical Information: IP address, device type, browser information, access timestamps, and log data.

We never store your password in plain text — only an encrypted hash is kept, from which the original password cannot be recovered.

In addition to the information you voluntarily provide at registration, certain technical data is collected automatically while you use the platform. This is done to enhance security and improve service quality.

Type of Information Reason for Collection Mandatory?
Name & Email Account Creation & Communication Yes
Mobile Number OTP Verification & Payment Yes
National ID Card KYC Verification (prior to withdrawal) Partial
IP Address Security & Fraud Prevention Automatic
Cookie Data Improving User Experience Optional

2 How We Use Your Information

Collected information is used only for specific, legitimate purposes. 99aa's privacy policy explicitly states that no data will be used beyond its original intended purpose.

  • To create, manage, and secure your account.
  • To process deposit and withdrawal transactions.
  • To complete KYC verification and confirm your age.
  • To prevent fraud, money laundering, and unauthorized access.
  • To provide customer support and technical assistance.
  • To inform you about promotional offers and bonuses (subject to your consent).
  • Used for analytical purposes to improve platform services.
  • To meet legal obligations.

We never pass your information to third parties for advertising purposes. It is our responsibility to inform you of every reason your data is used.

3 How Long Is Data Retained

At 99aa, your data is retained only for as long as necessary to provide our services or as required by law. All information is stored securely for the duration your account remains active.

  • Active account data: Retained until the account is closed.
  • Transaction records: Up to 7 years, as required by law.
  • KYC documents: retained for up to 5 years after account closure.
  • Logs and technical data: typically 90 days.
  • After an account deletion request: permanently deleted within 30 days.

Transaction records are retained long-term primarily due to financial regulatory requirements — this is a legal obligation, not a discretionary choice.

4 Who Your Data Is Shared With

99aa takes your privacy seriously. We never sell your data. However, in certain limited circumstances, information may be shared with specific parties:

  • Payment Provider: Only the information necessary to complete transactions is shared with Mobile Banking, Nagad, or Rocket.
  • KYC service providers: Trusted third-party services may be used for identity verification.
  • Law enforcement agencies: We may be required to disclose information in compliance with a valid court order or government directive.
  • Game software providers: Limited data may be shared to verify game results and ensure transparency.

In all of the above cases, data sharing is kept to the minimum necessary, and the relevant parties are contractually bound to uphold our privacy standards.

5 Cookie Policy

The 99aa website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use four main types of cookies:

  • Essential Cookies: Required to maintain login sessions and platform security — these cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which sections of the platform are used most.
  • Marketing Cookies: To show relevant promotions — you can turn this off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features.

6 Protection of Payment & Financial Information

Protecting your financial information is our highest priority. Your mobile banking number, transaction amounts, and payment history are all safeguarded with specialized security technology.

  • Payment information is stored in compliance with PCI-DSS standards.
  • Mobile banking numbers are stored in masked format (e.g., 0171*****23).
  • One-Time Password (OTP) verification is used for every transaction.
  • Suspicious transactions are automatically detected and flagged with an alert.
  • No member of our staff can view your complete payment details.

7 Your Rights

You have full rights over your personal data. Under the 99aa Privacy Policy, you are entitled to the following rights:

  • Right to Know: You have every right to know what information we hold about you and why.
  • Right to Access: You may request a copy of the data we hold about you.
  • Right to Rectification: You may request correction of any inaccurate information.
  • Right to Erasure: You may request the deletion of data held beyond legal requirements.
  • Right to Object: You may object to your data being used for marketing or analytical purposes.
  • Right to Portability: You may request a copy of your data exported in a readable format (CSV/JSON).

To exercise any of these rights, email us at [email protected] or reach out via live chat. We aim to respond within 7 business days.

8 Protection of Minors

99aa is an adult gaming platform. Registration or use by anyone under 18 is strictly prohibited. We do not intentionally collect or store any personal information from minors.

  • Age is verified at the time of registration.
  • Age verification is confirmed through the KYC process.
  • Any account identified as belonging to a minor will be suspended immediately.
  • Parents or guardians may request the closure of their child's account.

If you suspect a minor is using this platform, please notify our support team immediately. We will investigate and take the necessary action.

9 Response to Data Breaches

While we have implemented the highest security measures, no system is 100% secure. In the event of a data breach, 99aa will take the following steps:

  • Affected users will be notified by email within 72 hours of the incident being identified.
  • You will be clearly informed about what types of data have been affected.
  • Your account may be temporarily locked to minimize any potential harm.
  • The relevant regulatory authority will be notified immediately.
  • Steps will be taken to investigate the cause and prevent recurrence.

Our security team monitors the platform 24/7. Any suspicious activity is automatically flagged and protective measures are triggered immediately.

10 Third-Party Links & Services

The 99aa platform may integrate third-party game software or services. These third parties have their own privacy policies, and 99aa is not responsible for their data practices.

  • All game providers are contractually required to comply with our data protection standards.
  • Payment gateways operate under their own security standards.
  • Data shared with third parties is always limited to the minimum necessary.

11 Privacy Policy Updates

99aa reserves the right to update this Privacy Policy as needed. Before any significant changes, we will:

  • An advance notification will be sent to your registered email.
  • A notice will be displayed upon logging into the platform.
  • The date and a brief summary of any changes will be noted at the top of the page.

Continued use of the platform after any changes will be considered your acceptance of the updated policy.

12 Contact & Complaints

If you have any questions, requests, or complaints regarding our Privacy Policy, please contact us directly. Our dedicated privacy team is ready to resolve your concerns promptly.

  • Email: [email protected]
  • Live Chat: Click the chat icon in the bottom-right corner of the platform.
  • Response time: Typically within 7 business days.

Our Bengali-speaking support team is available 24/7, seven days a week. Feel free to reach out with any privacy-related concerns.

General Questions

About Privacy Frequently Asked Questions

No, 99aa never sells your personal information or shares it with third parties for advertising purposes. Only limited data may be shared for payment processing and legal compliance.

Yes, you can request account closure along with deletion of your data. All information beyond what is legally required will be permanently deleted within 30 days. Transaction records must be retained for up to 7 years in accordance with financial regulations.

Yes, completely secure. Your mobile banking number is stored in masked form and protected with 256-bit SSL encryption. OTP verification is used for every transaction. No member of our staff can view your full payment details.

Yes, we use a limited number of cookies. Essential cookies required for login sessions cannot be disabled, but marketing and analytics cookies can be turned off at any time through your browser settings.

Yes, absolutely. In the event of a data breach that affects your information, you will be notified in detail at your registered email address within 72 hours, and all necessary protective measures will be taken.
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Your data is protected — starting now Play with Peace of Mind!

Your privacy is our top priority at 99aa. With SSL encryption, secure payments, and a transparent data policy, we have earned the trust of over 500,000 players across Bangladesh.

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